FAQ — The Home Staff | Common Questions Answered
Answers to the most common questions from employers and candidates on The Home Staff platform.
What is the difference between an agency and The Home Staff?
Agencies act as middlemen, controlling the process and charging high placement fees or salary percentages. The Home Staff is not an agency. We connect you directly with vetted, experienced home staff — with no commissions, no intermediaries, and no hidden costs. You stay in control of the hiring process, communicate directly with candidates, and only pay when you choose to unlock profiles you genuinely want to explore — saving up to 90% compared to traditional agencies.
When and how much do I pay?
Posting a job and receiving applications is always free. You only pay when you decide to unlock a candidate's full profile. Profile access is purchased via a one-off package — £500 for 5 CVs / £800 for 10 CVs / £1,500 for 20 CVs. There are no subscriptions, no agency fees, and no hidden costs.
Are candidates verified?
Yes. Before a profile goes live, the candidate must submit: Passport or government ID, Police check / background check, At least one professional reference, and Sponsor endorsements.
How does the referral-only system work?
To join The Home Staff, a candidate must be sponsored by two existing members of our community who have consistently strong reviews. This ensures that every professional on the platform is personally recommended, trusted, and proven in real households.
What happens if a candidate receives a bad review?
We maintain exceptionally high standards. Single serious incident or repeated poor performance — the candidate is removed from the platform. Sponsors receive warnings if they endorse candidates who underperform.